IT & Security Specialist

Job Summary

The IT & Security Specialist is responsible for supporting and maintaining our IT infrastructure while providing hands-on technical support to end users. This role combines hands-on technical support, infrastructure management, and foundational cybersecurity practices. This is an on-site role based in Rabieh, Lebanon, on a shift-based schedule (8:00 AM - 4:00 PM or 4:00 PM - 12:00 AM) as per business needs.

Responsibilities

• Provide end-user support (hardware, software, printers, and devices) in a corporate environment
• Troubleshoot issues in a timely and professional manner
• Manage and resolve tickets through the internal ticketing system
• Monitor and manage servers and daily backups
• Assist in maintaining network infrastructure
• Ensure proper documentation of issues, solutions, and processes
• Assist in developing and implementing IT policies, procedures, and best practices to optimize operations
• Monitor systems for security risks, vulnerabilities, and incidents
• Assist in managing access controls, permissions, and endpoint security
• Implement and maintain IT security measures, conduct security audits, and perform risk assessments to identify and mitigate vulnerabilities
• Conduct root cause analysis and implement preventative solutions to avoid recurring problems
• Develop and maintain basic automation scripts to streamline IT operations, improve efficiency, and reduce manual tasks
• Manage and support CCTV and surveillance systems, including monitoring, maintenance, and controlled access to recordings in line with company policies

Requirements & Qualifications

• Bachelor's degree in Information Technology, Computer Science, Computer and Communications Engineering, or any other related field (cybersecurity preferred)
• 2-3 years of relevant experience
• Strong troubleshooting and problem-solving skills
• Confident, proactive, and able to make decisions independently
• Experience working in a corporate environment
• Familiarity with ticketing systems
• Solid understanding of operating systems (Windows, macOS, Linux), basic networking concepts, and IT security principles
• Certifications preferred: CompTIA Security+ / CompTIA Network+ or equivalent

Competencies & Skills

• Technical Expertise
• Security Awareness
• Problem Solving & Analytical Thinking
• Customer Service Orientation
• Collaboration & Teamwork
• Adaptability & Continuous Learning
• Communication
• Attention to Detail